New Horizon Systems POS Specialists Support Contract Hardware & Software
SUPPORT FOR EPOS SYSTEM HARDWARE AND SOFTWARE

We at New Horizon Systems offer anyone who purchases a system from us a FREE 12 months of hardware and software support. We believe that this one year support gives enough time for you, our customer, to understand the software we have provided. This support covers troubleshooting of issues small or large with the help of our support team. However, our support doesn't end there and we are able to offer our excellent support at a very low monthly cost at a rate that our competitors find hard to beat.

Reasons why you should take our support options

 > Priorty Support for Hardware and Software.

 > Access to our support portal which allows you to track any updates and contact our team for any support issues.

 > Peace of mind knowing that should you have any isuses, it will be dealt quickly and efficiently meaning we can get you up and running in no time

 > All customers on our support package get FREE remote access to their tills for up to 3 users

 > If your hardware develops a fault, we offer quick diagnosis from our trained engineers who will be there with you all the way until your problem is resolved

 >10% Discount on consumable orders

 > Access to our weekend support line.


The support options available are detailed below

   Hardware and Software Support     

1st Terminal                             £25.00 + Vat each month

Additional Terminals               £15.00 + Vat each month

Above costs includes FREE support for back office software and access to logmein remote access.


  Software only Support  

1st Terminal                              £15.00 + Vat each month

Additional Terminals                £10.00 + Vat each month

Above costs includes FREE support for back office software and access to logmein remote access.



 No support  

If you decide to not use our support contract for any reason, You will have to pay for each support call that you make. This is charged by an hourly rate based on the engineers work and we still offer the best support we can from our trained engineers who will work hard to fix your problem as soon as able. As each support call is different, parts and labour can vary dependant on what the task at hand may be.

Normal working Hours               £45.00 + Vat per Hour

Outside Hours                            £95.00 + Vat per Hour

Additional Hours                        £25.00 + Vat per Hour

Note: All payments must be made in advance.

Note: Our contract so can only be cancelled anytime after 12 month with one month notice via an email or phone.


Support Hours

Monday - Friday          9.00am-5.30pm - 08456250055  01322554305

Saturday                      10.00am-1.00pm - Office Mobile

Offices will be closed on Weekends and Bank Holidays.

If you require support outside of the support times above then this will be chargeable at a cost minimum £ 45.00 + Vat for the customers on maintenance contract and is subject to engineer availability.

For quick response please make sure that you call the office numbers (0845 6250055)  (01322 554305) and choose the option number 2 for Epos support. Scott,Thomas or Raj should be able to help you with any problems you might have. We have two dedicated lines for support but please bear in mind there might be occasions when both lines are busy, You can always contact us via email
support@newhorizon-systems.co.uk



 
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