Delivery & Returns

Delivery
Delivery can be to any address as long the address at which your payment card is registered is also present on your order.  New Horizon Systems Ltd only deliver to the United Kingdom (the Channel Islands and, the Isle of Man, Ireland, and the Scottish islands will incur additional charges). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

New Horizon Systems Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and New Horizon Systems Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £4.00 for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to New Horizon Systems Ltd. All returned orders to New Horizon Systems Ltd will be refunded via the method of payment; you will incur a £9.99 charge for the attempted deliveries.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
New Horizon Systems Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from New Horizon Systems Ltd then you have 7 working days to do so.  The returned goods must be in a unused state and any goods or accessories that accompany the returned product must also come back to us. Returns will not accepted due to unforseen third party delays or change of mind.

The goods should also be returned with their original box, packing and accessories.  

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:
New Horizon Systems Ltd
Unit 8 Optima Park
Crayford
Kent
United Kingdom
DA1 4qx

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping but if payment has been made by card or by paypal the refund amount will be less the fees incurred, for all other payment methods no cost penalty will be incurred and full credit of your account of the monies incurred will be given. You can cancel an order by following the links on the New Horizon Systems Ltd website, or by phoning us on 0845 625 0055

All orders taken before 4pm will be processed and sent for delivery by 5pm the same day. All goods are normally shipped on Next Day Delivery.